We’ve got your back. You’ve likely seen this phrase used in our advertisements lately, but what does it mean?
Simply put, it means Lely is here to provide dairy producers with support, guidance, assistance, information, advice and more. It doesn’t matter if you have been using Lely’s automated solutions for four days, four weeks, four months, four years, or if you are still in the planning stage — our Farm Management Support (FMS) and Technical Service Specialist (TSS) teams are ready to help you in your operation.
The support starts at the local level with your Lely Center. A good example of the value of these relationships can be seen at Ingleside Dairy, operated by the Leech family—Charlie, Linda, Beau and Jennifer—in Lexington, Virginia. Four years ago, the Leech’s installed four Lely Astronaut A4 robotic milking systems and worked closely with their local Lely Center throughout the planning and start-up process. Their local FMS advisor helped the family determine the best barn design for their operation.
During multiple visits and phone calls, they discussed and received recommendations on important factors, such as robot placement, ventilation and the special needs area. “We were the first in our area to install robots,” recalls Jennifer Leech. “The local knowledge and expertise was really important since we weren’t able to drive to the neighbors to look at barns.”
Even now, the Leech family continues to work with their local FMS and TSS teams. Their FMS advisor provides information to help the them maximize milk production, reproduction and overall profitability, while the TSS team provides troubleshooting, repairs and maintenance.
The Leeches also received support when they decided to expand. Initially, they chose to continue milking half of their Holstein herd in the double-10 parlor. Four years after the first installation, the Leeches built another new barn and installed two additional Lely Astronaut A4 automated systems, with startup occurring in March.
Jennifer said the local team members were easy to work with and are always available to answer questions or solve issues as they arrive. “I know I can call or email someone at C & C to ask a question or talk through an issue and they will help me find an answer,” she said. “It’s nice to know you have someone behind you all of the time.”
We’ve got your back may sound like a cliché, but at Lely, we take it to heart. We challenge you to put our motto to the test. Let us show you that we do, indeed, have your back.